DELIVERY INFO

Order by 12 pm Mon-Sat for free same day delivery. Or place your order for any other date.

For next day delivery order anytime the day prior (Weekdays), however, you are required to order by 12 pm Friday for Saturday delivery. Or place your order for any other date.

Delivery will be made from 9:00 AM to 6:00 PM. Unfortunately, due to popular demand, we do not offer delivery slots selection.

If a delivery fails because the provided address details are inaccurate or because no one is available to receive them, we can redeliver at 50% of the original Roses order cost and a delivery fee of $98. Unfortunately, this is because of the perishable nature of our roses and we only offer the freshest and highest quality gifts, so are likely to need to replace them. Alternatively, you can collect: Hing Fat Flower Group. M/F, Cambo House, 184 Prince Edward Road, West Kowloon. Please contact +852 64608530 to arrange.

You can collect online orders from

Hing Fat Flower Group

M/F, Cambo House, 184 Prince Edward Road, West Kowloon.

When completing your order, please be sure to select a pickup time between 9am-5pm Monday to Friday, or 9am-11:30am Saturday.

If your recipient is not going to be there when we deliver, you must tell us where we should leave their gift (front/back of the house or with reception/neighbour).

Kindly note that we will not call recipient unless you have requested us to call. If the recipient is not home, our drivers will leave the box of roses outside the house where they deem safe.

Please be aware that if the courier finds no safe place to leave the order, it will be returned to us and a re-delivery fee will be charged (please refer to redelivery tab for more information). An unsafe delivery might be if there is no sheltered place to leave the roses, or if there is no access to the building, apartments or condominium.

Please be aware that we cannot be responsible for orders left with the mail room or reception after they are delivered. All deliveries will be left at the reception unless you request for us to call the recipient. In the event the recipient does not answer the call, the roses will automatically be left at the reception counter or mail room.

Due to popular demand during Mother's Day and Valentines periods, we offer a specially curated range, guaranteed to please your recipient. During these periods, however, please note the following.

• No address changes are possible once the order is submitted.

• Deliveries will be made between 9am-5.30pm. No special delivery times can be requested.

• Special delivery requests cannot be made during Valentines Day periods.

• Valentines period is from Feb 1st - 15th Feb, during this period these delivery terms will apply.

What if no one is going to be home? If your recipient is not going to be there when we deliver, you must tell us where we should leave their gift (front/back of the house or with reception/neighbor). Please be aware that if the courier finds no safe place to leave the order, it will be returned to us and a re-delivery fee will be charged. An unsafe delivery might be if there is no sheltered place to leave the roses, or if there is no access to the building, apartments or condominium.

Redelivery: If a delivery fails because the provided address details are inaccurate or because no one is available to receive them, we can redeliver at 50% of the original Roses order cost and a delivery fee of $98. Unfortunately, this is because of the perishable nature of our roses and we only offer the freshest and highest quality gifts, so are likely to need to replace them. In this instance, we will only be able to redeliver after the 15th of February. Alternatively, you can collect:Unit 20A Boldwin Industrial Building16-18 Wah Sing Street, Kwai Hing, New Territories. Please contact +852 3008 3938 to arrange.

Delivery to offices: Please be aware that we cannot be responsible for orders left with the mail room or reception after they are delivered. All deliveries will be left at the reception unless you request for us to call the recipient. In the event the recipient does not answer the call, the roses will automatically be left at the reception counter or mail room.

We professionally arrange our roses on a bed of tissue with their care instructions in our beautiful box. Made from sustainably sourced materials, it has become well known as the protective layer for a special gift. Don’t take our word for it, read our reviews here.

Of course! Before the final checkout, you'll be prompted to enter your personal message. We only include what you enter in your message, so if you wish to send anonymously then simply leave your name (or any other revealing details!) out of the message.

All customer queries should be directed to our extremely helpful and friendly customer services team. Call us on +852 64608530, Monday to Friday 8am - 5pm and Saturday 9am - 12pm. Alternatively, email info.hk@rosesonlyasia.com

Have something special in mind? We can help you make it happen.Call us on +852 64608530, Monday to Friday 8am - 5pm and Saturday 9am - 12pm. Alternatively, email info.hk@rosesonlyasia.com

When promotions are on, these exclude delivery dates beyond 2 weeks of any given promotion.

We close on Public Holidays, except for Valentine’s Day and Mother’s Day weekend

Looking to send Roses to a loved one overseas? No problem we offer international delivery in the following locations: Please select the appropriate locations according to where your recipient lives.